Pre-contractual Information

Together with the conditions and terms which can be read at this link, Alce Nero S.p.A. and Pastificio Felicetti srl provide the following specifics:

Contract conclusion stages
The contract between Alce Nero S.p.A. and the Buyer is only concluded via the Internet by the Buyer accessing the address www.monogranofelicetti.it and duly completing the fields that will appear in the various order screens. In this way, the Buyer will formalise the proposal for the purchase of goods, which will be followed by a confirmation email and order summary.

Archiving of the contract and access methods
Alce Nero S.p.A. and Pastificio Felicetti srl undertake to use safe data transmission methods.

Alce Nero S.p.A. and Pastificio Felicetti srl will process the user’s data in full compliance with the regulations regarding the processing of personal data as better specified in the privacy policy in the purchase stage.

Online transactions with credit cards and PayPal will be performed on their websites via secure servers that use the Secure Socket Layer (SSL) protection system. This protocol allows communication in a manner designed to prevent the interception, modification or falsification of information.

Alce Nero S.p.A never knows customer Credit Card or PayPal account data.

Every order sent is stored in digital form on the servers of Alce Nero S.p.A and Pastificio Felicetti srl according to confidential and secure criteria.
Once the order has been submitted, the customer can view it at www.monogranofelicetti.it after registration on the site and logging in.


Correcting data entry errors before submitting the order
Before final confirmation of the order, it is possible to correct the previous screens, by accessing the trolley or by clicking ‘back' according to the browser’s configuration.
Without prejudice to the right of withdrawal referred to in Art. 9 of the terms and conditions, the purchase order, once sent, can no longer be amended or cancelled.
However, any changes to the delivery information can be readily communicated via email to ecommerce@alcenero.it or by telephoning Alce Nero S.p.A on 051.6540211 who will then notify the courier.

Languages
The service is available in Italian and English for purchases to be delivered exclusively in countries in the EU area.

Settling disputes
Any dispute relating to the application, execution, interpretation of this contract concluded online via the website www.monogranofelicetti.it is subject to Italian jurisdiction.
Disputes arising between the parties in relation to the contract referred to above fall under the jurisdiction of the courts of the place of residence or domicile of the Buyer if located in the territory of the Italian State.
If the Buyer’s residence or domicile are not located in the territory of the Italian State, disputes fall under the jurisdiction of the place the goods were delivered to.
We use cookies, including third-party ones, to guarantee you the best experience on this site. By continuing to browse this site you accept this policy.
More information